FAQs, Policies and Other Helpful Information

Whether you need details on our services, guidelines for using our platform, or general support, this page is your go-to resource.

Order Processing

ORDERING

  • All orders must be submitted via our website at: orders.printswell.com
  • Orders cannot be placed through phone or email.

PER ORDER CHARGE

$2.32 will automatically be added to each new invoice. This per order charge covers handling, accounting costs (including internal paperwork, generating statements and posting payments).

MINIMUM & MULTIPLE REQUIREMENT

  • For most stationery items, there is a required minimum quantity of 10 and the items must be ordered in multiples of 5.
  • For Foil stamped cards and smaller items (like business cards) the minimum will be 25 and the multiples will be 5.
  • Sticker quantities are set to how they fit on a press sheet.
  • Items such as notepads, bag tags, bookmarks, and placemats can be ordered individually.

ORDER QUESTIONS

If you have any questions regarding your order, please email fulfillment@printswell.com or call 205-588-4171 to speak with a representative. Please have the order number ready so that we can help you quickly and efficiently with any concerns you may have.

Turnaround time and rush orders

TIME LINE

  • Standard orders are typically shipped within 1-2 business days.
  • During the Christmas season, please allow for 1-2 additional business days.
  • Foil Stamping turnaround is 5-7 business days. To reorder using an existing die, turnaround is 3-4 business days.
  •  Double thick items and envelope liner assembly can add 1-2 additional business days.

RUSH PRODUCTION

  • Rush orders containing up to 5 unique printed items will be accepted until 11:59 PM eastern time.
  • Rush up to 2 unique items for $25 and 3 to 5 unique items for $45.
  • Rush rates will be increased to $45 and $85 during November and December due to holiday volume. The turnaround time is 2 business days for a Rush order placed during this time of year.
  • Rush production is available for all digitally printed fulfillment items; however, any custom item that is rushed could potentially result in a delay in production time.
  • Rush production is not available for foil stamped or double thick products.
  • Rush production does not affect the selected shipping method.

Packaging and Branding Services

PRODUCT PACKAGING

  • All products are packaged in resealable cellophane bags. Packaging upgrades are available on select products.
  • Upgrade to white gift box packaging for $0.92 per 50 items
  • Upgrade to premium presentation white box packaging with a clear acetate top and clear band for $1.16 per 50 items.
  • Double thick cards may require additional packaging due to the density of the paper. Please advise that extra boxes may be added to your order as needed.

View our packaging options here!

BRANDED PACKAGING

PrintsWell Fulfillment offers branded packaging for all Fulfillment customers. To help grow your brand recognition, we can customize our packaging with your branding stickers or drop-in cards. We allow up to two stickers and two drop-in cards.

Billing information

BILLING

Payment is due when your order ships, but payments are batch-processed once a week, typically on Friday mornings. We will bill the credit card we have securely stored on file for you. You can update your payment information at any time under the Account tab on orders.printswell.com.
 

EMAILED INVOICES

You will receive an emailed invoice once your order is shipped. Emailed invoices do not require any action, they are just for your records. These invoices are automatically billed after the the order ships on a weekly basis, through the Accounting Department at PrintsWell.

Sales Tax & Drop Shipping

Disclaimer: This guide is provided for general informational purposes only. For specific tax advice, please consult your accountant or your state’s Department of Revenue.

Sales Tax and Drop Shipping

If you order from us and have a valid resale certificate on file for your home state and do not drop ship, you will not be charged sales tax.

How Does Drop Shipping Work?

There are 3 parties involved in a drop shipping scenario:

  • The customer (your customer)
  • The seller (you)
  • The supplier (PrintsWell)

The customer orders from you. You don’t own the inventory, so you place an order with PrintsWell. PrintsWell ships the product to your customer.

The customer only deals with you. You deal with both the customer and PrintsWell, the supplier.

There are two separate transactions:

  • Customer → Seller
  • Seller → Drop Shipper

What is Nexus and How Does it Affect Drop Shipping?

Nexus means a business has a strong enough connection with a state to be required to collect and remit sales tax. The two main kinds are:

  • Physical Nexus – A physical presence in the state (people or property).
  • Economic Nexus – Enough sales or transactions in a state to pass their threshold.

Thresholds vary by state. For example:

  • New York: $500K in sales and 100+ transactions.
  • Utah: $100K in sales or 200+ transactions.
  • Oklahoma: $100K in sales.

How Nexus Affects Sales Tax Obligations

If you have nexus, you must collect sales tax in that state. PrintsWell follows the same rules. If your customer is in a state where PrintsWell has nexus, we must charge you sales tax because you are our customer.

Tip: You may want to factor the cost of sales tax into your pricing, so it’s not coming out of your profits.

Who Pays Sales Tax in Drop Shipping?

Who pays sales tax depends on where you and PrintsWell have nexus. The two main questions are:

  • Do I need to charge sales tax to my customers?
    If you have nexus in a state, you must register for a sales tax permit and collect sales tax from customers there. Please seek professional tax advice.
  • Do I need to pay sales tax to PrintsWell?
    Yes, unless you provide a valid resale certificate. Sales tax is based on your customer’s shipping address.

Examples of Drop Shipping Scenarios

Scenario 1: You’re in Georgia, supplier in Texas, customer in Ohio. Neither you nor your supplier has nexus in Ohio. No sales tax charged.

Scenario 2: You’re in Georgia, supplier in Alabama (nexus in most states), customer in Ohio. You don’t charge sales tax, but your supplier does—unless you provide a valid resale certificate.

Scenario 3: You’ve passed Ohio’s economic threshold. You must register and collect sales tax from customers in Ohio. Supplier still charges, but your resale certificate exempts you.

Sales Tax Exemption Certificates

A resale certificate lets you buy products tax-exempt for resale. A sales tax exemption certificate applies to buyers with special status (such as charities or government agencies).

Resale certificates are state-specific. Two multistate forms are widely accepted:

  • Streamlined Sales Tax (SST) Certificate of Exemption
  • Multistate Tax Commission (MTC) Uniform Sales & Use Tax Resale Certificate

However, these states will not accept out-of-state certificates:

  • Alabama (has a drop ship exemption)
  • California
  • Florida (has a drop ship exemption)
  • Hawaii
  • Illinois
  • Louisiana
  • Maryland
  • Massachusetts
  • Washington
  • Washington, D.C.

Marketplace Note: If you sell exclusively on a marketplace platform (such as Etsy), exceptions may apply. Contact Judy in accounting at 205-533-7908 or jadair@printswell.com.

Submitting Your Sales Tax Exemption on the PrintsWell Site

  1. Log into your account.
  2. Click Manage Account → Manage Sales Tax Exemptions.
  3. For most states, you can submit with just your state sales tax ID. No upload needed.
  4. Click Submit Sales Tax Resale Certificate and select your states (where you are registered or have nexus).
  5. Set “Reason for Exemption” as RESALE.
  6. Leave Action set to CREATE unless upload is required by your state.
  7. Business type: Retailer.
  8. Description: Paper Goods (or more detail if desired).
  9. Scope: Blanket.
  10. Sign with your name/title. Use today’s date, not the date on your certificate.

You may preview and download a copy for your records if you used the CREATE option.

Color matching samples

COLOR MATCHING

Color matching is not a service offered through PrintsWell Fulfillment.

SAMPLES / PROOFS

PrintsWell does not have a formal option to order a proof. An alternative method used by customers to produce hardcopy proof is the 11×17 Flat Card option. The 11×17 option allows you to order a single sheet that arrives to you unfinished and uncut. Using the 11×17 file size allows for multiple pieces of a suite to be printed on one single sheet, solving the issue of meeting quantity minimums of multiple pieces to see a printed sample.

Download the Placing a Sample or Proof Order PDF here. 

Changes, errors, reprints

CHANGES

Changes made to an order after it has been processed (i.e. shipping method, quantity, adding or changing items) can be done at the rate of $5 per change. Orders cannot be adjusted if they have already been sent to print. Making changes to your order resets the ship date based on when the change is received.

CANCELLING AN ORDER

  • If an order has not been printed, there will not be a fee to cancel the order.
  • If an order has been printed, you will be responsible for the cost of all printed items and service charges. Reusable items such as blank envelopes and premium boxes will be removed from your invoice.

PRINTSWELL ERRORS

  • The replacement items will typically ship within 1-2 business day using the same shipping method selected on the original order.
  • You may elect to pay the difference for expedited shipping.
  • We must be notified about PrintsWell errors within 30 days of delivery date.

OTHER ERRORS & REORDERS

It is not necessary to contact PrintsWell regarding non-PrintsWell errors or reorders. Please submit your reprint as a new order.

Copyright, trademark, and other concerns

Custom products

NON-STANDARD SIZES

  • A $25 charge per file will apply to custom flat products, a $45 charge per file will apply to custom scored products. This charge is built into the cost of the product.

Print ready file requirements

Envelope printing process

PRINT READY

  • All envelopes that are printed with PrintsWell are printed on an envelope printing machine – they are not printed on our Digital Presses. Due to the cards and envelopes being printed on separate pieces of machinery, we can not guarantee an exact match between cards and envelopes.
  • Artwork cannot bleed/touch the edge of the envelope.
  • Large/heavy areas of coverage are not recommended.
  • Texture of envelopes may show through printing on heavily textured envelopes such as Cotton or Eggshell.

Shipping Map

UPS Ground & Express transit days and information, along with a pricing guide for estimated totals.

Download PDF

Holiday Shipping Guide

Acceptable content guidelines

Intellectual Property Rights

We ask that you respect the work and creative rights of others. You must own or have permission from the owner of the rights to resell. Permission should be emailed to fulfillment@printswell.com before order submission.

It Must Be Appropriate

We ask that content be respectful of others and the law, so please keep that in mind before hitting the submit button. Any content you upload that we deem could be defamatory, obscene, profane, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable is subject to review and rejection.

Profane content includes “grossly offensive” language. Obscene content includes designs or text deemed sexually explicit or implicit, lewd, or pornographic.

PrintsWell reserves the right to decline your design content at our discretion.

Envelope guide and pricing

Indemnification and Limitation of Liability Agreement

For all Materials You submit for printing or processing, You warrant and confirm that You own any applicable trademark and/or copyright or have permission to copy the Materials, and that the Materials do not infringe upon any existing trademark, copyright or other proprietary right.

You agree to indemnify, defend and hold PrintsWell, Inc. harmless from and against any and all claims, demands, suits, damages, losses, costs and expenses (including but not limited to attorney’s fees and legal expenses) that arise directly or indirectly from: (a) Your breach of any provision of this Agreement; (b) any allegation that any Materials You provided for printing or processing constitute Infringing Materials, including but not limited to claims of infringement of trademark, copyright or other property of personal right, or claims of plagiarism, libel, obscenity, invasion of privacy, or any other unlawfulness based upon, arising out of or pertaining to the Materials; (c) any of Your activities conducted in connection with the creation, printing or distribution of the Materials submitted by You for printing or processing.

Upon reasonable notice to You of any claim, demand or suit which may involve the matters subject to this Agreement, You agree to timely and fully cooperate in the defense thereof.

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